Frequently Asked Questions

How do I create an account?
Click on the "Account" or "Sign In" link at the top of the page, then select "Create Account." Fill in your details including name, email, and password to register.

I forgot my password. What should I do?
Click on "Forgot Password" on the login page. Enter your email address and we'll send you a link to reset your password.

How do I update my account information?
Log into your account and go to "Account Settings" or "Profile." You can update your name, email, phone number, and saved addresses there.

Can I delete my account?
Yes, please contact our customer service team and we'll assist you with account deletion. Note that this action cannot be undone.

How do I place an order?
Browse our products, select your desired items and sizes, add them to cart, then proceed to checkout. Fill in your shipping details and payment information to complete your order.

Can I modify my order after placing it?
If your order hasn't been processed yet, contact us immediately and we'll try to modify it. Once shipped, modifications are not possible.

How do I track my order?
You'll receive a tracking number via email and SMS once your order ships. You can also check your order status by logging into your account.

What if I receive the wrong item?
Contact us immediately with your order number and photos of the item received. We'll arrange for the correct item to be sent and provide a return label for the wrong item.

What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), bank transfers, and Cash on Delivery (COD) for orders within Pakistan.

Is it safe to use my credit card on your website?
Yes, absolutely. We use secure SSL encryption and trusted payment gateways to protect your payment information.

When will my payment be charged?
For online payments, your card is charged immediately upon order confirmation. For COD, payment is collected upon delivery.

Can I pay in installments?
Currently, we don't offer installment plans, but we're working on adding this option soon. Please check back for updates.

What if my payment fails?
If your payment fails, please check your card details and try again. If the problem persists, contact your bank or try a different payment method.

How long does delivery take?
Standard delivery takes 3-7 business days for major cities and 7-14 business days for remote areas. Express delivery (1-3 days) is available at additional cost.

Do you deliver to my area?
We deliver across Pakistan. Enter your postal code at checkout to confirm delivery availability and estimated time.

What are the delivery charges?
Standard delivery is PKR 200. Orders above PKR 5,000 qualify for free shipping. Express delivery charges vary by location.

Can I change my delivery address?
Yes, if your order hasn't shipped yet. Contact us immediately with your new address and order number.

What if I'm not home during delivery?
Our courier will attempt delivery 2-3 times. You can also coordinate with the courier directly using the tracking number to schedule a convenient time.

Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your personal and payment information. We never share your data with third parties without your consent.

How do you protect my payment details?
We use secure payment gateways that comply with PCI-DSS standards. Your card details are encrypted and never stored on our servers.

What should I do if I suspect unauthorized account access?
Change your password immediately and contact our customer service team. We'll help secure your account and investigate any suspicious activity.

Do you store my credit card information?
No, we do not store complete credit card information. Payment processing is handled by secure third-party payment gateways.

What is your return policy?
We accept returns within 7 days of delivery. Items must be unworn, unwashed, with original tags and packaging intact.

How do I initiate a return or exchange?
Contact our customer service with your order number and reason for return/exchange. We'll provide instructions and a return authorization number.

Who pays for return shipping?
If the return is due to our error (wrong/defective item), we cover shipping. For other returns, the customer is responsible for return shipping costs.

How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. It may take 3-5 additional days to reflect in your account.

How do I find my size?
Check our size guide available on each product page. Measurements are provided for chest, waist, and length to help you choose the right size.

What if the product is out of stock?
You can sign up for restock notifications on the product page. We'll email you when the item is back in stock.

Are the product colors accurate?
We try our best to display accurate colors, but slight variations may occur due to screen settings. Check product descriptions for color details.

Do you offer custom tailoring?
Currently, we don't offer custom tailoring, but all our products are available in standard sizes from S to XXL.

How can I contact customer service?
You can reach us via email, phone, or through the contact form on our website. Our support team is available Monday to Saturday, 9 AM to 6 PM PKT.

How quickly will I get a response?
We aim to respond to all inquiries within 24 hours during business days. Urgent matters are prioritized.

Can I visit your physical store?
Please check our "Contact Us" page for store location and visiting hours, or contact us to schedule an appointment.

Do you have a WhatsApp number?
Yes, you can reach us on WhatsApp for quick queries. The number is available on our Contact page.